Apply For This Job - BC Tech Support Engineer

  • Job Summary:
We are seeking a Level 1 Technical Support Engineer to provide first-line technical support for IT systems, ensuring smooth operations across hardware, software, and network environments. This role involves incident management, troubleshooting, preventive maintenance, and working in a 24/7 shift-based environment to support end-users effectively.
  • Key Responsibilities:
  • Receive, log, and categorize incidents using an IT ticketing system (e.g., ServiceNow, Jira, Remedy).
  • Troubleshoot and resolve Level 1 IT issues or escalate complex problems.
  • Track and follow up on open tickets to ensure timely resolution.
  • Document issues, solutions, and resolution steps accurately.
  • Provide first-level support for Windows-based systems and applications.
  • Assist users with login/authentication issues (LDAP, Active Directory).
  • Diagnose and troubleshoot system and network problems, software faults, or hardware complications.
  • Diagnose and solve hardware or software faults, including account setup and network configuration.
  • Perform software installations, configurations, and troubleshooting.
  • Install and configure computer systems and applications.
  • Maintain and update IT asset inventory records.
  • Support driver and firmware updates when needed.
  • Assist in hardware replacements and stock management.
  • Conduct routine checks on IT infrastructure.
  • Support system updates, patches, and scheduled maintenance.
  • Assist users with enterprise applications and common software.
  • Analyze system logs to identify and troubleshoot issues.
  • Manage user accounts and permissions in domain environments.
  • Ensure adherence to IT security policies and best practices.
  • Set up user accounts and profiles on the network.
  • Work in 24/7 rotational shifts, ensuring continuous IT support.
  • Collaborate with cross-functional teams and escalate issues when necessary.
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Required Skills & Qualifications:

  • Technical Skills:
  • Experience with incident management tools (ServiceNow, Jira, Remedy, etc.).
  • knowledge of Windows OS, Active Directory, and LDAP.
  • Familiarity with PC hardware troubleshooting and software configurations.
  • Experience in analyzing system and application logs.
  • Networking knowledge (IP addressing, DNS, DHCP).
  • Understanding of preventive and corrective maintenance (PM/CM).
  • Knowledge of common enterprise applications (Microsoft Office, VPNs, antivirus tools).
  • Exposure to inventory management tools.
  • Soft Skills:
  • Strong problem-solving and analytical skills.
  • Good verbal and written communication.
  • Ability to work under pressure and manage multiple tasks.
  • Customer service-oriented with a proactive mindset.
  • Team player with strong collaboration skills.
  • Qualifications:
  • Bachelor’s degree in IT, Computer Science (preferred).
  • 3-5 years of experience in an IT support.
  • Certifications such as ITIL Foundation, CompTIA A+, or Microsoft certifications are a plus.
  • Willingness to work in 24/7 shift rotations.
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Perks & Benefits

We provide a range of learning opportunities and a flexible work schedule. Join us and thrive in your career scope!

Support

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Competitive Salary

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Exciting Projects

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Career Growth

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